Leadership skills is one of the required qualifications for managers!


Assumptions about current management practices

  • There is a distinct gap between employee performance and the company vision
  • When assigning jobs to employees, managers seldom provide employees with the right
  • Discipline – reprimands, pay cuts, or dismissals – is used to encourage better performance, but the disciplinary action does not always improve employee
  • Managers pay little attention to creating conditions that allow employees to develop their abilities, and they show little concern for helping employees who already do a satisfactory job to become outstanding
  • Many managers are not aware of their responsibility for motivating Motivating employees is often left up to company policy and is not flexible enough to deal with individual cases.

 

General Notes:

  • As an open course, this program is offered in specific destinations. However, as an in-house training it can be offered at any part of the globe.
  • This Program can be integrated with any other program in the same category and for a 10 days course; client will get benefit of two days discount paying only for eight days.
  • Accord Worldwide can offer this training in other languages than English, please contact us for your needs.

 

 

After attending the course, participants will be better able to:

  • Get personal and leadership assessments and tools and identify your style.
  • Team problem solving
  • Adjust your communication style to different type of audience.
  • Define what is leadership and why it is required for modern day managers
  • Define work motives from a management perspective;
  • Name the factors that can influence the behavior of the people they work with;
  • Describe vision building, team building and high moral for work;
  • Describe the manager’s role in motivating their employees;

 

What Participants Receive?

  • A DVD with all the training material and extra-curricular learning material
  • Workshop handouts
  • 12 months FREE advice and support for any relevant questions and queries
  • Free membership to get free learning material

The participants of this workshop are people who own small or medium sized enterprises or who are holding managerial and/or supervisory positions. The Motivating People course is also applicable to those whose job involves organizing and controlling the work of a team.

Training fee includes the course certificate, training materials, lunch and refreshments one social program at the end of the training and tuition fee.

Not included in the fee are: Visa Costs, Airfare cost, Accommodation, Travel Insurance, Dinner and any personal expense of the participant.

Please note that for groups, different destinations and in-house training we offer significant discount and we encourage you to contact us for a quotation.

 

Course Curriculum

Day One
Helpdesk vs. Service Desk 00:00:00
Workflow and Process Management 00:00:00
Calculating the RoI of a Helpdesk 00:00:00
The Service Culture 00:00:00
Integrating Service Desk Into the Business 00:00:00
Day Two
• The human factor in management 00:00:00
• Why leadership is an emerging role of all managers 00:00:00
• Defining motivation 00:00:00
• Value, attitude, and behavior 00:00:00
• Leadership development in organizational concept 00:00:00
• Motivation and Leadership 00:00:00
• Things to do to motivate staff 00:00:00
• The theory of Needs from Abraham Maslow. 00:00:00
• The theory X and theory Y from Douglas McGregor. 00:00:00
• The two Factors theory from Fredrick Herzberg. 00:00:00
• The theory of Expectancy. 00:00:00
• Handling cultural and behavioral diversities 00:00:00
• Communicating with different types of audiences 00:00:00
• Hackman‟s and Oldham‟s viewpoints 00:00:00
Day Three
What is time Management and Leadership 00:00:00
• Ergonomics: Safe Facilities in the Workplace 00:00:00
• Job enrichment 00:00:00
• Profiling your team and common character types 00:00:00
• Learn How to Adapt Your Communication to Different Styles 00:00:00
Day Four
• Managing different people 00:00:00
• Team problem solving 00:00:00
• The problem tree 00:00:00
• Tools to evaluate alternative solutions 00:00:00
• Difficult circumstances 00:00:00
Day Five
Team equality and diversity 00:00:00
• Human behavior in workplace 00:00:00
• The importance of positive thinking 00:00:00
Change management strategies 00:00:00

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