Good performance is only determined by accomplishments!

Let’s assume you have a team who are professional, punctual and honest. What if the business results are not as per expectation? Your team will always depend on you to help them become innovative, problem solver, visionary and bottom line focused. Most managers like those who challenge their decisions while considering end results in the interest of the business. Through this program, we will help you help your team to achieve more in less time and with same resource.

We come up with this course to address the “research-based” needs of managers for quality assurance and improvement. This comprehensive training workshop will ensure the participants gain a change in their performance and not only some useful information.


General Notes:

  • As an open course, this program is offered in specific destinations. However, as an in-house training it can be offered at any part of the globe.
  • This Program can be integrated with any other program in the same category and for a 10 days course, client will get benefit of two days discount paying only for eight days.
  • Accord Worldwide can offer this training in other languages than English, please contact us for your needs.



This training will help you to learn:

  • Biases of human performance
  • Defining quality
  • Ways to measure quality
  • Setting standards
  • Implementing quality based management
  • Total quality concept for development projects
  • Designing tools for quality measurement and improvement


What Participants Receive?

  • A DVD with all the training material and extra-curricular learning material
  • Workshop handouts
  • 12 months FREE advice and support for any relevant questions and queries
  • Free membership to get free learning material

This course is necessary for any level of management, team leaders, NGO directors, CEOs, board members, business owners, and project manager. It also helps Consultants, and freelancers.

Training fee includes the course certificate, training materials, lunch and refreshments one social program at the end of the training and tuition fee.

Not included in the fee are: Visa Costs, Airfare cost, Accommodation, Travel Insurance, Dinner and any personal expense of the participant.

Please note that for groups, different destinations and in-house training we offer significant discount and we encourage you to contact us for a quotation.


Course Curriculum

Day One
Principles of human performance 00:00:00
Applying quality in human performance 00:00:00
The sub-conscious level and its role in performance 00:00:00
Challenges in quality management 00:00:00
Relating work to vision! 00:00:00
Communicating about quality 00:00:00
Inspiring the purpose of Performance Quality Improvement 00:00:00
Defining standards 00:00:00
Day Two
Set your own standards 00:00:00
Characteristics of a standard 00:00:00
Performance Assessment Tools 00:00:00
Assessment Methods 00:00:00
Tools for quality assessment and management 00:00:00
The proper use of KPIs 00:00:00
Action plans for quality management 00:00:00
Resources for quality management 00:00:00
Day Three
Stakeholder involvement and communicating your quality management practice 00:00:00
Communicating During Performance Assessment 00:00:00
Ranking and scoring 00:00:00
Analysis of quality assessment data 00:00:00
Integrating total quality concept in human performance 00:00:00
Direct observation 00:00:00
Using secondary sources 00:00:00
Day Four
Interview guides and checklist development 00:00:00
Finding Gaps 00:00:00
Cause and Effect – Detecting the root cause 00:00:00
Prioritizing interventions to fill performance gaps 00:00:00
Supportive Supervision to improve performance 00:00:00
Continuous performance quality control and management 00:00:00
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