Managing SLAs is the true capacity building of middle management!

This practical course will help you manage service level agreements with more efficiency. It is a growing need in every organization to have proper supplier/stakeholder management capacity at front line levels. This qualification offers a unique, affordable, cost-effective opportunity for learners to ensure they meet the competitive market demands.

This training will help you to:

    • Recognize the value of Service Level Agreements (SLAs) and their role in the internal and external supply chain
    • Master the practice of implementing an SLA and explore the key performance indicators (KPIs) required in service measurement
    • Design an SLA format for immediate use in your organization and discover how to ensure vendor supply services exactly match your needs
    • Understand the essential legal background for the contracts and essential terms and conditions
    • Understand the essential legal background for virtual projects’ contracts and essential terms and conditions
    • Discover advanced techniques to evaluate tenders and how to get the best deal from your suppliers


What Participants Receive?

  • A DVD with all the training material and extra-curricular learning material
  • Workshop handouts
  • 12 months FREE advice and support for any relevant questions and queries
  • Free membership to get free learning material

This innovative course has been specially designed for:

Purchasing, sales and marketing managers, supervisors and staff taking up such appointments for the first time the course will also benefit those who have had little formal training in purchasing and negotiation who wish to consolidate their experience. 

Training fee includes the course certificate, training materials, lunch and refreshments one social program at the end of the training and tuition fee.

Not included in the fee are: Visa Costs, Airfare cost, Accommodation, Travel Insurance, Dinner and any personal expense of the participant.

Please note that for groups, different destinations and in-house training we offer significant discount and we encourage you to contact us for a quotation.


Course Curriculum

Presentation Deck 00:00:00
Day One
MSA Pre-Test 02:00:00
• SLA Basics and purposes 00:00:00
• SLA types and levels 00:00:00
• SLA vs. contract 00:00:00
• SLA format 00:00:00
• SLA management tasks, process and tools 00:00:00
Day Two
• Performance-based Acquisition 00:00:00
• Performance indicator/measure/standard 00:00:00
• Benefits and Challenges of PBA. 00:00:00
• Post award orientation conference. 00:00:00
• Performance monitoring and management 00:00:00
Day Three
• EV: a sophisticated way to monitor contractor performance 00:00:00
• Conduct progress meetings with the contractor 00:00:00
• Manage contract performance 00:00:00
• Applying incentives to manage performance 00:00:00
• Using the award term incentive 00:00:00
• Past performance as an incentive, Change happens, Risk management in PBA 00:00:00
• Modifications 00:00:00
• Contract change modifications 00:00:00
• Contract change process 00:00:00
• Change management in PBA 00:00:00
• Impact on QASP 00:00:00
• Contractor claims 00:00:00
• Buyer claims 00:00:00
• PBA as a conflict avoidance strategy 00:00:00
• Beyond disputes and litigation 00:00:00
• ADR in PBA. 00:00:00
Day Four
• Payment and Closeout Payment in PBA 00:00:00
• Performance-based payments 00:00:00
• Advance payments, Invoice 00:00:00
• Executing the payment process 00:00:00
• The importance of final payment 00:00:00
• Withholding payment 00:00:00
• Contract closeout 00:00:00
• Steps in contract closeout 00:00:00
Day Five
• The Legal Background – Standards And Contracts 00:00:00
• Why, What and How? 00:00:00
• Tendering, Response And Supplier Evaluation 00:00:00
• Case Study: The Supplier Perspective 00:00:00
• Practical Assessment Exercises 00:00:00
• Tactics And Behavior In Negotiation 00:00:00
• Managing Supplier Performance 00:00:00
• How Suppliers Charge 00:00:00

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